Refund policy

Last updated: Sep 29, 2026

OneTouch AD Studio sells digital ad images. There's nothing to ship and nothing to return, so our refund rules come down to one question: has creation started yet?

The short version

  • Haven't started creating yet? You get a full refund.
  • Once an image has started, that image can't be refunded. Instead, every image comes with 2 free revisions.
  • Single images are refunded per image. Packs are refunded as a whole pack, only if no image in the pack has started (see Packs below).
  • When we refund an image, its unused image credit is removed from My Studio.

Before creation starts: full refund

You can cancel any time before you start creating. We'll refund the full amount for any single image you haven't started, and for any pack in which no image has started.

Creation starts for an image when you submit your photos and details in My Studio and hit “Create my ad.” Until then, that image credit is unused.

After creation starts: no refund for that image

Each image uses real AI processing the moment it starts, and that cost can't be undone. So once creation has started for an image, we can't refund it.

What you get instead:

  • 2 free revisions per image. Pick any spot on the image and hit “Request revision.”
  • Changing several spots in one request counts as one revision.
  • Retries after an error don't count against your free revisions.

Packs

Packs (3 or 10 images): if you haven't started any image, we refund the full pack. Once any image in the pack has been started, the pack is no longer refundable; your remaining images stay available for 30 days.

What happens to your order after a refund

  • Refunded image credits are removed from My Studio and can't be used to create new images.
  • Images you've already created stay available to download for 30 days after your last visit.
  • If your whole order is canceled, all unused image credits are removed.

How to request a refund or cancellation

Email us at wmh1295@gmail.com with:

  • Your order number
  • The email address you used at checkout
  • Which images or pack you'd like refunded

You can also just reply to your My Studio email.

We reply within 1 business day. Once we approve a refund, we issue it through Shopify to your original payment method. It usually shows up within 5–10 business days, depending on your card issuer or bank.

If something went wrong

If an image didn't come out the way you expected, try a revision first. If you ran into a technical problem, email wmh1295@gmail.com before opening a dispute with your card issuer. We'll look into your order and get back to you within 1 business day.

Your rights

This policy doesn't limit any rights you may have under the laws that apply to you.

Contact

 

Questions about this policy? Email wmh1295@gmail.com.